What our customers are saying...

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Testimonials & References

"We are very pleased with the service that Richard and the team at The Makeover Group had provided to us. They were very accommodating and flexible in our extreme tight deadline. They've delivered with high quality, professionalism, and above all, excellent customer service."

Gabriel and I are both very happy with the result and thank you for delivering it in such a tight timeframe.

Evelyn Ding
Kew

Thank you for making our apartment look so fresh and new. Your advice was invaluable in determining which jobs would make all the difference. We really appreciated how efficient, punctual and reliable you and your staff were. Special thanks also to Mauro. He was a fantastic worker with great attention to detail who took such pride in his work.

Jessica C.
Collingwood

The work of the makeover group transformed the property from a well worn family house to a truly aspirational space, both inside and out. Working through one person to coordinate furniture, carpet laying, plumbing, carpentry, gardening, tiling and painting meant very little time needed to be spent phoning, searching for or waiting for tradespeople. Every care was taken to minimise disruption and to make it possible for us to maintain quality of life around the works. I couldn't have been happier with the result.

Elisabeth Rhodes
Princes Hill

Dion and I can not speak highly enough about the work that you have carried out for us on our two properties. The service the makeover group provided was excellent and was of a high quality. You were very good at keeping us informed along the way. We were also very impressed that you were able to complete the jobs in a prompt manner.

In fact Dion and I have already recommended you to friends.

It was a pleasure doing business with you Richard and we would like to say thanks again.

Shelley
North Fitzroy

When our agent suggested that I used your services to prepare for the sale of Austin Way, Fitzroy North, I immediately jumped at the idea. To have a professional take care of the works, arrange furniture and fittings, including an interior design service, seemed a winner for all concerned. At our first contact, you mentioned that you always try to increase the sale price of the property two or three fold in comparison to your costs. Well I must say that you vastly underestimated the return on investment, that I made with your company, my belief is that you achieved a minimum of a six fold return.

The other thing that you delivered was open honest communication, which is a rarity in this day and age, you also delivered an on time and on budget quality service.

Peter Jones (Architect)
North Fitzroy

"The Makeover Group did a brilliant job of getting our house ready for sale. Under great pressure to get the work done in a very short period of time, Richard and his team pulled out all stops to get our tired looking house looking fresh and highly presentable. The makeover attracted many more people to view our house than we thought it would, and at the auction we achieved a price well over our reserve.

The Makeover Group was the best investment we made during our sales campaign. I couldn't recommend them highly enough. Well done!"

Matthew & Chris
Camberwell

Just thought you might like to know we sold the house today and got well above our reserve. We are sure the The Makeover Group helped us achieve such a good price.

Thanks again for your help and fantastic communication which was especially important to us living overseas. I will certainly recommend you and your company without hesitation to anyone.

PS. I can't help but look at kitchen handles when I go into houses these days!

Melissa Dalais
Prahran

It has been a whirlwind of change for us over the last few months. Our house in Kew was  transformed in just a few weeks from a cluttered, drab property to an exiting and fresh residence, including the garden. All visitors, friends and relatives were quite amazed at the transformation and the potential buyers were impressed. 

I was very pleased by the Makeover groups' attention to detail and advice for presenting the house. We were very pleased with the result. It is not an easy process to go through such a change but in the end it was very effective and worthwhile.

I would recommend the Makeover group to anyone thinking of presenting their house for sale. A big thanks to Richard, Shannon and the team.

Robyn McCutcheon
Kew

Richard, we would like to thank you and your team (in particular Didier) for your help in getting our property ready for sale.   Your suggestions as to what was required to maximise the market appeal was spot on and the philosophy of 'bang for buck' was evident in your suggestions.

We could not have done it without your assistance, especially co-ordinating multiple trades to have the work completed in a tight timeframe. On a day when the Melbourne auction market had its lowest clearance rate for 2 years, we were fortunate to have multiple bidders with a selling price well in excess of our expectations. We couldn't have asked for a better outcome.

We have no hesitation in recommending the services of the Makeover Group.

Marion & Chris

We would like to thank you for your professional approach in providing property make-over services for our properties particularly in preparation for their sale campaigns. The activities were enthusiastically undertaken and completed to a high standard and having one point of contact made it very easy for us. In addition, the furniture hire ensured the properties looked their best for their sales campaign with the result we exceeded the reserve price on the day.

Thank you for your assistance and we would certainly recommend you to others.

J. Winder
North Balwyn

We enlisted the services of The Makeover Group to update our outdated warehouse conversion, which we were putting on the market. They stuck to the timeline, ensuring the job was finished on time and organised every aspect of the makeover with professionalism and integrity. The final result was outstanding and helped us to achieve our desired sell price. Their project management and customer service is second to none. We highly recommend them to anyone considering a make-over and we would definitely use them again.

Tarni Elder
Clifton Hill

Thank you so much for the extraordinary work of the Makeover Group on our property. You achieved all that was envisaged in a very short timeframe.  We have no doubt that the result from your effort and expertise made the sale of our property much more successful than it would otherwise have been.

J Cochrane-Harry
East Melbourne

While you think you can update your house yourself, trying to co-ordinate electricians, plumbers, carpets and painters all to arrive exactly the day you need, so that you can get onto the market exactly when you want, means zero stress for maximum return. I only had to ring Richard to get access to all the tradespeople in one go".

Lisa Haley

Hi Richard

Thank you very much for the work and effort you and your team carried out at Birkenhead Street.  I am very happy with the end result.  I left it up to you and you have made a huge difference and surpassed my expectations. 

I particularly love the façade - the colour was an excellent choice and I agree it now presents as a modern and sophisticated property. 

My late father used to say "it's the eye that buys" and I believe your makeover will contribute significantly to the auction result. 

I would have no hesitation in recommending you to prospective clients.

Beverly

From a rundown property in need of much TLC, to a bright clean and well presented home in just a few days and at reasonable cost would seem to be a big ask.

But I am  happy to acknowledge that  Richard Armstrong and the The Makeover Group achieved impressive results without the need for time consuming client guidance or direction.

It was a relief to have someone take over, who comprehensively understood the requirements of preparing a property for sale and who also appreciated that the costs involved were a realistic issue. 

Client communication was first class, with Richard ensuring I was kept fully informed.

The effort put in really showed though in the sales photography. No doubt it will also have a positive impact on the potential market at viewings and on the Auction day.

To be frank, I was concerned what might be achieved and what the cost might be, when I first met Richard to discuss pre-sale property preparation on the advice of our agent. 

I am more than happy to confirm that I got first class service, first class results and care on costs that represented genuine value for money. 

The Makeover Group couldn't help but impress.

Craig Little

The makeover group are true to their name. My house went from looking a little shabby to a highly presentable home in a week. I recommend you spend a little with the makeover group and get a much better sale price for your property - thanks for all your great work and suggestions Richard!

Bibi Sago

Richard, very happy to give you a testimonial, we thought you were great!

"We would happily recommend the services of the Makeover Group to anyone considering selling their home. In our case, not only did they manage to work within our very tight timeframe, but the quality of the work was excellent. The house looked great!"

Lucy and Keith

Being in the property business, we regularly furnish homes for sale. The companies we have dealt with previously have been furniture hirers. The difference in the service provided by your company was considerable.

The Makeover Group provided an extremely high standard of furniture. It's modern, classy and gave the property a whole new feel.

The property was sold beyond reserve with a number of competing parties. I can gladly recommend your services and will certainly be using you in the future.

We have passed your details to our real estate agent that handles our work in the southeast suburbs; he will be in contact with you directly.

Once again thanks for a job done to above our expectations.

B. Meehan

"Good quality workmanship at a reasonable price, together with friendly, professional, and prompt service, the Makeover Group was a pleasure to do business with. Their workmanship and assistance exceeded my expectations."

Adrian and Heidi Best

I recently sold a property I owned but had been renting out for a number of years. The property was in need of TLC to say the least and I followed the advice of my agent to use The Makeover Group to prepare it for sale. While I was initially skeptical, I have no doubt that the money spent on these preparations was returned to me many times over in the sale price we achieved. I found The Makeover Group to be very efficient and easy to communicate with and have no hesitation in recommending their services.

Janine Guymer

Preparing a home for sale when you reside in a different state is always a challenge. The makeover process was carried out efficiently, Richard communicated constantly throughout the process providing progress updates and any changes that came along.

The property when completed looked fantastic. Your company went to work very quickly to complete all tasks in a very short time frame, enabling photographs for the marketing campaign to be completed and the first open inspection.

We would not hesitate in recommending your services to prospective clients and would like to thank you again for ensuring a stress free property makeover and excellent result.

Victoria Fenton

"Recently I made the decision to sell my home. The Makeover Group re-invigorated it, presenting it with style and eloquence at a minimal cost - an investment well worth the return.

Richard, I appreciate your professionalism, attention to detail, invaluable advice, reliable team and meeting my deadline, it made selling my home all that easier and more profitable."

Fiona Noble

"We were very pleased with how much the presentation of the apartment was improved for relatively little spend. I have no doubt that we got the money back a few times over."

Wayne Kenefacke

Richard and his team delivered a truly magnificent result for us! From start to finish, Richard's honest and straightforward approach made the experience not only very easy but fun as well. Without his help, I doubt we would have achieved as good a result at sale. Thank you Richard!

Susan Yip

My sister and I were extremely impressed with the overall experience of working with Richard and the Makeover Group team. Richard is a pleasure to work with and very professional. He has a wealth of knowledge and guided us in the best direction to achieve the look & feel we were aiming for. We were more than satisfied with the final result and the changes we made definitely generated the interest we were looking for during our campaign period. Many thanks to Richard and the team for making the experience so smooth and successful!

Katrina Yip

We engaged the services of the Makeover Group in 2009 to modernise our property into a home that represents our distinct tastes and preferences.

The Makeover Group adopted a very inclusive approach to the project, bringing specialist skills and expertise to enhancing our original vision for the home. The professional manner that Richard and his team employed really ensured we achieved a finished product that exceeded our expectations; this was achieved as we lived in New Zealand.

The quality of workmanship and attention to detail was outstanding, addressing many shortcomings of the original build. Coupled with their cost conscious mind-set, it ensured quality work was achieved within budget.

We would recommend the Makeover Group for their professional, customer focused service while achieving outstanding results.

Rick Martino

If you want a one stop shop for a fast but sensational makeover of your house and/or garden, and tremendous cost effectiveness - and you don't want to wait or to negotiate with squillions of sub-contractors and coordinate their work then the Makeover Group is for you! 

After having our house on the market for months without selling, the Group transformed it and we sold at auction.

Bronwyn
East Malvern

“After moving interstate and renting my property for five years it was looking very tired and badly needed dressing up for sale.  The Makeover Group quickly assessed what was required, provided a reasonable quote and took care of the work.  Everything was organised from interstate and I was informed of progress along the way.

Thanks to the Makeover Group I was able to minimise time from the tenants leaving to having the property ready for sale all from interstate.  Excellent work.”

Peter J

I think the property has come up well. I think you guys provide a great service, takes a lot of the fuss out of the process and you just get things done.

Josh

Ashley and I are so pleased and impressed with the work you and your team have completed. The whole process was so efficient and professional and the all the work was completed exactly to the schedule outlined at the beginning. Didier was a fantastic project manager and dealing with him was an absolute pleasure.

Megan Goodwin (Repeat Customer)

I recently sold our house at auction.  The estate Agents recommended improving the property for the sale.  They recommended the Makeovergroup.  The house had been rented for about 10 years.  It was sound, but in need of refurbishing.  The Makeovergroup did an excellent job, in a very short time.  Richard made suggestions for minor exterior and interior repairs, repainting (including changing colours to more contemporary ones), and modernising the appearance of the house.  Shannon organised a team consisting of plumbers, electricians, painters, gardeners and cleaners to do the work very quickly.  The Makeovergroup also furnished the house.  The result was an amazing improvement, to the point where my wife said, if it does not sell at auction, we should move in ourselves.  The house did sell at a very satisfactory price.  I am extremely pleased with the work done by the Makeovergroup and highly recommend them.  They took all the worry out of the refurbishing, are highly professional and were very pleasant to deal with.

Tim & Margo Kiddle

Thanks again to you, Shannon and your team for transforming the house. The results were unbelievable when I think back to how it looked in December! We’ve really appreciated that the budget was stuck to and that you and Shannon were always approachable in any queries or concerns we had.

Are you interested in another job? Mum is now looking to refurbish her own house in Balwyn North. She was very happy with the final result in Burwood and would like to work with the makeover group again.

Brad Grimshaw

Hi Richard,

I wanted to thank you for such an amazing job your group has done. Our house looks transformed! ….. fantastic work, we are thrilled with the result.

April Jones

Richard,

You guys really are the best!!! Iove the work you have done!!!! You are amazing!!!!

Janelle Malone

Dear Richard

We sold the house on Saturday and were very happy with the price.

Thanks very much for all your assistance with preparing the property for sale. Great Job!

Thanks again

Jo Fox

Thanks Richard. I think the property has come up well. I think you guys provide a great service, takes a lot of the fuss out of the process and you just get things done. 

Joshua Reid

Richard,

Thanks again for all your great work. We are really happy with the result. The place looks fabulous!

Juliet Forsyth (Repeat Customer)

Louise and I would like to take this opportunity to thank the Make Over Group for their assistance in getting us to this stage. You project manager did a great job controlling the work and coming up with some solutions on the fly. Although we necessarily needed to go through a few weeks of domestic disruption to achieve our  timeframe the friendliness and consideration of all your trades made life that much easier.

Thanks again and good luck

 

 

Paul and Louise

Richard had a sense of flair and taste. He brought the project in on time and on budget and I'm just thrilled with it. Everyone who comes in says wow! this is great.

Dr Gael Jennings

The team from the Makeover Group did an amazing job of updating our house. From the initial consultation through to the final inspection, they were incredibly professional, responsive and helpful. Their advice on how to approach the renovation, including key design choices, was invaluable and they were always focused on doing whatever was required to deliver the work on time and at the highest quality levels.

Janna De Groot & Wes Waldon
North Fitzroy

We are very pleased with the renovation of our en suite bathroom by The Makeover Group. The workmanship is top quality and the project was completed with careful attention to detail and in a timely manner. All personnel and tradespeople on site were extremely professional and considerate.

David & Suzanne Young
Princes Hill

I recently had some renovation work done on my apartment in Melbourne. As I was living in Darwin at the time I decided to engage The Makeover Group to manage the work and I was very impressed with the end result and their professionalism.

Vivienne Hobson
East Melbourne

The Makeover Group did an excellent job with our renovations. The advice on layout of the kitchen, laundry and ensuite was very good. The site manager, Brad, was excellent and very helpful. We have found the renovations have made our home very 'liveable'

Tim and Margot Kiddle

Thanks for all your help for our place. Having one person run the design and project manage our home renovation made things so much easier for us. We didn’t have to manage all the various designers, suppliers and tradesman. We now have a modern and well renovated home that suits us. Thanks again- great job!

P Andrews
Kew

Thanks so much for your efforts. I look at my new kitchen and it makes me smile - everyday.

Judy Bennett
Templestowe

I’m thrilled with my “new” home. Everyone comments how wonderful it looks & the renovation is sympathetic with the structure of the building while giving me a modern home to live in. I loved that everything was managed for me so I wasn’t drawn into detailed renovation conversations with various trades. Your design advice was right on the mark. Thanks again - you made it so easy for me.

Jennifer B
Balwyn

I am blown away by professional, on time, informative, polite and patient you all are. You are making a very stressful time remarkably stress free.

Anon
Kew